Last updated: 2026
Toddler’s Academy respects the privacy of children, parents, guardians, employees and website visitors. We are committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights available to you.
By using our website, contacting us or submitting an enrolment application, you acknowledge the practices described in this policy.
Toddler’s Academy provides preschool, nursery, aftercare and school-holiday care services in Middelburg, Mpumalanga.
Address: 8 & 8A Morkel Street, Groenkol, Middelburg, 1050
Telephone: 013 813 1500
Email: admin@toddlersacademy.co.za
Website: https://toddlersacademy.co.za
Toddler’s Academy is the responsible party for personal information collected through this website and in connection with our services.
Depending on how you interact with us, we may collect:
Full name and identity information
Residential address
Email address and telephone numbers
Relationship to the child
Employment or account information where necessary
Communication preferences
Full name and date of birth
Age, grade and current school
Residential information
Medical conditions, allergies and medication requirements
Dietary, developmental or special-care requirements
Emergency contact details
Details of authorised persons who may collect the child
Photographs or videos where separate consent has been provided
Programme and campus selection
Intended starting date
School-collection requirements
Application and supporting documentation
Acceptance of school rules, indemnities and consent forms
Payment and account information
Information submitted through contact and enrolment forms
IP address, browser type and device information
Website usage and analytics information
Cookie information
Please provide information that is accurate, complete and current.
Toddler’s Academy recognises that children’s personal information requires special protection.
We collect and process children’s information only where it is necessary to consider an enrolment application, provide care and educational services, protect a child’s health and safety, meet legal obligations or carry out another legitimate school-related purpose.
Children’s information should be supplied by a parent, legal guardian or another person legally authorised to act on behalf of the child.
Photographs and videos used for school communications, social media or marketing will be handled according to the parent or guardian’s media-consent selection. Consent may be withdrawn by contacting us, although withdrawal will not affect material already lawfully published.
We may use personal information to:
Process and assess enrolment applications
Communicate with parents and guardians
Provide preschool, aftercare and holiday-care services
Protect children’s health, safety and wellbeing
Manage medical needs and emergency situations
Confirm authorised collection arrangements
Maintain school, attendance and administrative records
Manage accounts, fees and payments
Arrange school visits and respond to enquiries
Improve our website and services
Send important school notices and updates
Meet legal, regulatory and safeguarding obligations
Establish, exercise or defend legal rights
We will not use personal information for purposes that are incompatible with the reason for which it was collected unless permitted by law or additional consent has been obtained.
We process personal information where:
Consent has been provided
Processing is necessary to conclude or perform an agreement
Processing is required by law
Processing protects a legitimate interest of the child or another person
Processing is necessary for Toddler’s Academy’s legitimate operational interests, provided those interests do not unjustifiably infringe privacy rights
You may withdraw consent where processing depends on consent. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.
Medical information, allergies, medication requirements and other sensitive information are collected only where reasonably necessary for the child’s care, wellbeing and safety.
Access to this information is limited to authorised staff or service providers who reasonably require it to perform their duties. Relevant information may be shared with medical professionals or emergency services where necessary to protect a child.
We do not sell personal information.
Information may be shared only where necessary with:
Authorised Toddler’s Academy staff
Website, hosting, email and technology service providers
Accountants, legal advisers and other professional service providers
Schools or transport providers where authorised and necessary
Medical professionals and emergency services
Government authorities, regulators or law-enforcement bodies where required by law
Other parties where a parent or guardian has provided consent
Service providers are expected to protect personal information and use it only for the agreed service.
If information is processed outside South Africa, we will take reasonable steps to ensure that appropriate protection and lawful safeguards are in place.
Toddler’s Academy uses reasonable administrative, technical and physical safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include:
Restricted access to records
Password-protected systems
Secure website connections
Controlled staff access
Secure email and hosting services
Regular system updates and backups
No electronic system is completely secure. If a security compromise occurs, we will take appropriate action and provide notifications where required by law.
We retain personal information only for as long as reasonably necessary to:
Fulfil the purpose for which it was collected
Provide our services
Maintain required school and financial records
Meet legal, regulatory or contractual obligations
Resolve disputes or protect legal rights
When information is no longer required, it will be securely deleted, destroyed or anonymised where reasonably possible.
Information submitted through our website forms is used to respond to enquiries, arrange visits, process applications and provide requested services.
Website submissions may be stored securely within the website system and delivered to authorised Toddler’s Academy email accounts.
Submitting an enrolment application does not guarantee placement. The school will contact the parent or guardian after reviewing the application.
Our website may use essential cookies and analytics technologies to:
Operate website features
Remember basic preferences
Improve website performance
Understand how visitors use the website
Protect forms against spam and misuse
You may restrict or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Our website may contain links to third-party websites or embedded content, including maps, videos and social-media content.
Those services may collect information according to their own privacy policies. Toddler’s Academy is not responsible for the privacy practices or content of independent third-party websites.
We will send promotional electronic communications only where permitted by law.
You may unsubscribe from marketing messages at any time by using the unsubscribe option provided or contacting us at admin@toddlersacademy.co.za.
Essential school, safety, account or service-related communications are not considered marketing and may still be sent where necessary.
Subject to applicable law, you may request that Toddler’s Academy:
Confirm whether we hold your personal information
Provide access to your personal information
Correct inaccurate or incomplete information
Delete information that we are no longer legally entitled to retain
Restrict certain processing activities
Record an objection to processing
Stop direct-marketing communications
Explain how your information has been used
We may require proof of identity before processing a request. Certain requests may be limited where the school is legally required to retain information or where another lawful ground applies.
Requests may be sent to admin@toddlersacademy.co.za.
Please contact Toddler’s Academy first if you have a concern about how personal information has been handled. We will attempt to investigate and resolve the concern.
You may also submit a complaint to the Information Regulator of South Africa through:
https://inforegulator.org.za/complaints/
Toddler’s Academy may update this policy when our services, legal obligations or information-processing practices change.
The latest version will be published on this website with an updated revision date.
For privacy questions, access requests, corrections, objections or complaints, contact:
Toddler’s Academy
8 & 8A Morkel Street
Groenkol, Middelburg, 1050
Telephone: 013 813 1500
Email: admin@toddlersacademy.co.za
